So far, in 10 years as a seller on eBay, only had 1 negative. I also know that sooner or later there will be an issue that will result in a negative feedback. I understand that not all buyers are the same so I adapt and try to be creative when solving their issues. Buyers are understanding, if you are friendly with them, explain them in advance and if you communicate with them. Buyer was very happy with this and gave me a positive feedback and even came back to my store and made another purchase. As the buyer bought a "conversation piece", I gave him a ton of written material, links etc, to bridge the time between Birthday and actual delivery. Lately I had a Buyer from East cost, buying a gift for grandson birthday. As soon as mail arrives in the USPS New York international mail center, I send them happy " we made it across the ocean" msg.Īll of the above I do in polite and respectful manner, showing and explaining my views and also trying to get in buyers shoes, to understand their position (I.E if it is a Christmas present for instance). I send them regular updates on the tracking and where the items are if they are Ok with everything, I ship the items when buyer makes an outright purchase from fixed price listings, I first send them explanation about the delay and offer them a to cancel the purchase, if the think the delivery time is too long When sending offers or counteroffers, I always explain the delay and why the delay. It is the same way for my purchases from US sellers. It feels so 19th century, but actually ships need 25-30 days to transfer the mail from one side of the ocean to another. So planes are not carrying the mail anymore, it is being sent with SHIPS. What has happened? Due to COVID-19 there is 80%+ drop in commercial flying. Even Fedex is a bit slower, from 3 days to 4-5 days.
Delivery times went from 14 days to 45-50 days, if you use regular postal operators like Deutsche post in Europe and then USPS. Since October, there are huge delays in shipping. I am from Europe, ship from Europe and 30-40% of buyers are from USA & Canada. To minimize the issue in the future I would suggest the following. You may try to remove the feedback working together with eBay, but I guess the chances are slim. It is not your fault, but it nevertheless happened and it is influencing you.
I don't sell nearly as much as I used to, but I think I will stop selling on eBay again and just stick with Facebook Marketplace.
I will be sending her a replacement item via UPS or FedEx tomorrow. Fortunately, my buyer has been understanding. Tracking shows it left my local post office on Nov 25. With another seller, I mailed a package out on Nov 24. Thanks to only having 10 ratings this year, my rating dropped from 100% to 90% literally with just 1 negative feedback due to a postal delay. I am guessing I am stuck with this negative feedback, my first in over 15 years as a seller. Tracking shows they received the package on Dec 5. Without contacting me, they left negative feedback on Dec 3. I have a buyer that bought an item on Nov 26. No tracking for days, items arriving days and even over a week late.
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